Returns & Refunds
National Pharmacy complies fully with Irish and EU consumer protection regulations.
1. Returns Eligibility
Due to the nature of pharmacy products:
- Medicines and healthcare products cannot be returned unless faulty or supplied in error
- Non-healthcare items may be eligible for return in unopened, unused condition
2. Faulty or Incorrect Items
If you receive:
- A faulty product
- An incorrect item
Please contact us within 14 days of delivery and we will arrange a replacement or refund where appropriate.
3. Refunds
Approved refunds will be processed using the original payment method within a reasonable timeframe once the issue is resolved.
4. Change of Mind
For eligible non-healthcare items, returns must:
- Be unused and unopened
- Be returned in original packaging
Return requests must be made in advance.
5. Contact
For returns queries, please contact our support team with your order number and details.